Terms & Refund Policy
Product Description
Kavanah Pouch is a signal-blocking phone pouch designed to block wireless signals when properly closed, helping reduce distractions during davening. Signal-blocking performance depends on proper closure, device type, carrier, and environment. Results may vary.
The pouch is designed to help block normal wireless signals (cellular, Wi-Fi, Bluetooth) when properly sealed. We do not guarantee complete signal blocking in all situations, with all devices, or in all environments.
Orders
All orders are subject to availability. We reserve the right to cancel orders if inventory is unavailable or payment cannot be verified. You will receive an email confirmation and receipt from Stripe upon successful payment.
Shipping
We ship orders via USPS or UPS to US addresses. Estimated delivery times are provided at checkout and may vary. We are not responsible for carrier delays outside our control. Tracking information will be provided when your order ships.
Returns & Refunds
Because Kavanah Pouch is a small, single-product business, all sales are final except in the limited situations described below.
We do not accept returns or issue refunds for change of mind, accidental orders, ordering the wrong quantity, or because the item is no longer wanted after delivery.
Refunds or replacements are available only if:
- Your order was not delivered, or
- Your item arrived defective or damaged.
Orders Not Delivered
If your tracking shows that your order was not delivered, or if there appears to be a shipping issue, please contact us at support@kavanahpouch.com with your order number.
We will review the tracking information and work with you to determine the next step. Depending on the circumstances, we may replace the order or issue a refund.
If tracking shows that the package was delivered to the shipping address provided at checkout, we may not be able to issue a refund or replacement. Please make sure your shipping address is accurate before placing your order.
Defective or Damaged Items
If your Kavanah Pouch arrives defective or damaged, please contact us within 14 days of delivery at support@kavanahpouch.com.
Please include:
- Your order number
- A description of the issue
- A clear photo of the defective or damaged item
- A photo of the packaging, if the package was damaged in transit
If we confirm that the item arrived defective or damaged, we will either replace the item or issue a refund at no additional cost to you.
Proper Use
Kavanah Pouch is designed to help block wireless signals when properly sealed. For best results, place the phone fully inside, let it slide to the bottom of the pouch, close the Velcro flap securely, and press firmly along the top seal area.
Signal-blocking performance may be affected if the pouch is not fully sealed, especially if the phone is near the opening. A product will not be considered defective solely because it did not block signal when it was not fully sealed or used according to the instructions.
Refund Timing
Approved refunds will be issued to the original payment method.
Once a refund is approved and processed, it may take 5–10 business days for the refund to appear, depending on your bank or card issuer.
Returns Contact
For delivery issues, damaged items, or defective items, please contact: support@kavanahpouch.com.
Bulk Orders
Bulk orders for shuls, yeshivos, and organizations are handled separately through our bulk inquiry form. Terms for bulk orders are established individually and confirmed in writing before processing.
Signal-Blocking Limitations
Kavanah Pouch is designed to block wireless signals when properly closed. Performance depends on proper closure, the specific device, wireless carrier, and physical environment. We do not make guarantees about blocking in all situations. Users should verify the pouch is properly sealed before relying on it for signal blocking.
General Questions
For other questions about these terms or your order, email support@kavanahpouch.com.